Frequently Asked Questions

• Where are you located?
  We are located right outside of Philadelphia, PA! We will be shipping all your orders from here.
  
  
• When will my order arrive?
  We ship ALL orders using USPS. After your order is placed you can expect your order to be processed within 1-3 business days.

• How do I track my package?
  USPS offers free tracking. Please use the tracking number provided in your shipping confirmation email, then visit https://tools.usps.com/go/TrackConfirmAction_input.

• How much is shipping?
  Here at Maverick James we offer $6.95 flat rate shipping on all orders UNDER $150. For orders $150 and ABOVE please enjoy free shipping on us.

• Do you ship to my country?
  Due to the small nature of our company we are currently unable to ship outside of the US. Please sign up for our newsletter to be informed of when this changes along with any other new updates!

• What is your return policy?
  All details on returns/refunds can be found here:  https://shopmaverickjames.com/pages/refund-policy?_pos=1&_sid=b9854b925&_ss=r

• What if my order arrives damaged? 
  We are so sorry this happened! Please reach out to our customer service team, contact@maverickjames.com so we can sort this out! (We may ask you for a picture)

• How do I change my order? 
  We are so pleased you decided to place an order with us! Please make sure to DOUBLE, TRIPLE CHECK your order as it can not be modified once it goes through our system!

*Once an order is placed, NO CHANGES can be made* This includes but is not limited to discount code adjustments, store credit, shipping cost adjustments, adding/removing items, cancelling orders, etc.

• What if I wrote the wrong address?!
  Maverick James does NOT take responsibility for any packages shipped to the WRONG GIVEN ADDRESS. It’s your responsibility to make sure the receiving address is correct! If you placed an order and notice it is the wrong address, please reach out to us right away so we can fix it BEFORE it ships out! Once the order ships, we are not responsible.
• What if my package was lost or stolen? 
  Maverick James is not responsible for lost or stolen packages. Once the tracking info shows your order was “delivered” Maverick James is NOT responsible. Please contact your LOCAL post office (USPS) with questions regarding your shipment. 

 

• What payment methods do you use? 
  We offer payment methods using Visa, MasterCard, American Express, PayPal.
  
  
• Do you have a size guide?
  Since we offer pieces from a number of different manufacturers we do not have a one size fits all size guide. We do our best to display our pieces on different body shapes and sizes. While also listing that models measurements. In the description section we offer the sizing information given to us from that manufacturer as well as our own opinion on whether it runs large, small, or true to size. If you have any other questions regarding size please reach out to us at info@maverickjames.com or our Instagram page @Shop_MaverickJames so we can help you!

• Where do I ship my return? 
  You may ship return to...

• How much is my return? 
  Maverick James wants you to be happy with everything you buy, but if you aren't we want the return process to be as easy as possible! Please just make an account and follow the prompts! After we will happily send you a return label! if you're order was over $150 your return is FREE. Under $150 you'll only be charged the initial $6.95 spent on shipping, not for the return label sent to you. 

• Why was my refund not the exact amount I paid?

  As a small business to keep free shipping over $150 and an easy return process, we are unable to refund the $6.95 service charge for original shipping if your order was under $150, but we will not charge you for a return shipping label. Thank you for understanding! 

• Why am I being charged a handling fee for my return?

  When you request a return, we provide a shipping label to make the process easier. The handling fee covers the cost of the return shipping label.

   

• How does the handling fee affect my refund or store credit?

  A: The handling fee will be deducted from your total refund or store credit amount. For example, if your return is valued at $61.88 and you paid $6.95 for shipping (the handling fee) and your order total was $68.83, you will receive $61.88 in store credit or a refund.

• Do you offer exchanges? 
  Due to the small nature of our company we do not offer exchanges at the moment. We ask you to please make an account and follow the prompts for your FREE return then make another purchase. We are very sorry for any inconvenience. 

• Can I return my custom made piece? 
  Custom made pieces i.e. denim, hats, etc CAN NOT be returned for original form of payment or store credit. Thank you for understanding.

International availability

• Do you ship to my country?

Yes, we ship to a wide range of international locations. During the checkout process, you can select your country from the drop-down menu. If your country is not listed, we are unable to ship to you at this time.

• Are there any products that cannot be shipped internationally?

Due to international regulations, some products cannot be shipped to certain countries. This may include items like hazardous materials, flammable goods, or certain restricted items. Any item restrictions for your country will be noted during checkout.

Customs, duties, and taxes

• Will I have to pay customs duties or import taxes?

 Yes, orders shipped internationally may be subject to import taxes, duties, and customs fees based on the destination country's regulations. These charges are not included in your total at checkout and are the responsibility of the customer.

• How are duties and taxes calculated?

Duties and taxes are determined by the customs agency of the destination country. The calculation is based on factors such as the item's value, weight, and materials. An internationally recognized Harmonized System (HS) code is used to classify the goods for accurate duty calculation.

• Who pays for customs duties and taxes?

Typically, the customer is responsible for paying any duties, taxes, or other customs-related fees upon the package's arrival in the destination country. Failure to pay these fees could lead to delays or the package being returned to the sender.

Shipping costs and times

• What are your international shipping options and costs?

International shipping costs and available services vary based on the destination and the package's weight and dimensions. To see a list of estimated options and costs, please add your desired items to your cart and proceed to the checkout page.

• How long does international shipping take?

International shipping times can vary greatly. In most cases, it takes anywhere from a few days to several weeks, depending on the shipping method selected and potential customs delays. A more precise estimate is usually provided during checkout.

Tracking and delivery

• Can I track my international order?

Yes, a tracking number will be provided for all international orders. You can use this number on the carrier's website to monitor the shipment's progress.

• What should I do if my package is delayed at customs?

Delays at customs are often related to unpaid duties or missing information. If your package is held, you may need to contact your local customs office to provide additional information or make a payment.

• My tracking information says my package was delivered, but I did not receive it. What should I do?

First, check with your neighbors or local post office to ensure it wasn't delivered to the wrong location. If you are still unable to find your package, please contact our customer support team for assistance.

Returns and exchanges

• What is your return policy for international orders?

Our international return policy can differ from domestic orders. Please refer to our dedicated returns page for a complete list of conditions and instructions for international returns and exchanges.

• Do I have to pay for international return shipping?

Return shipping costs for international orders are typically the responsibility of the customer. However, this may vary depending on the reason for the return. For more information, please consult our return policy.